Returns & Refunds

If your QUEEN Heated Robe is not right for you, you are covered by our 30-day returns.

How it works

1. Email hello@nanarobe.com within 30 days of delivery.
2. Include your order number and tell us in a line or two what went wrong.
3. We reply within one business day with the next steps.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to show the money in your account.

Damaged or wrong item

If your order arrives damaged, or it is not what you ordered, email us a photo and your order number. We will send a replacement or refund you, whichever you prefer.

Questions

Write to hello@nanarobe.com. Trust Nana.